Always-on support that keeps you running
Proactive monitoring, fast help when something breaks and scheduled maintenance for your websites, apps and systems, so problems are caught early instead of costing you customers.
- Fixed-price quote in 24 hours
- You own the source code
- Support after launch
Downtime is expensive — every minute your systems are unavailable costs you real money and erodes customer trust. Our support service keeps your infrastructure healthy around the clock with proactive monitoring, fast incident response and scheduled maintenance windows. Support is delivered remotely, with on-site visits in Dhaka where a problem needs hands on the hardware, and every plan has written response times so you always know what to expect.
Tools and technology we use
From noticing problems late to catching them first
It starts the moment something starts to go wrong. Here is what used to happen, and what happens instead.
Before
Done by hand
- A customer notices the problem before you do
- Someone calls or messages whoever is available
- The issue is diagnosed from scratch each time
- Nobody records what fixed it
After
Handled automatically
- Detected. Monitoring spots the anomaly as it starts
- Alerted. The right person is paged with the context attached
- Resolved. Runbooks and history make the fix repeatable
- Prevented. The root cause is closed out so it does not recur
The automated flow
Before
your customers notice
24/7
automated monitoring
Documented
every incident and fix
If any of the "before" column looks familiar, that is the part worth automating first.
Scope this for my businessEverything included
Every project is scoped to your needs. These are the capabilities we bring to this service.
Helpdesk & Ticketing
One place to report issues, with agreed response times by priority and emergency cover for critical systems on higher plans.
Remote & On-Site Support
Remote desktop sessions for fast fixes plus on-site attendance for hardware, network or access-sensitive incidents that can't be resolved remotely.
Proactive Monitoring
Uptime, performance, error rate and security monitoring with automated alerts — we know about an issue before your users do.
Scheduled Maintenance
Regular patching, dependency updates, database maintenance, backup verification and performance tuning to prevent problems before they occur.
Incident Management
Structured escalation paths, root-cause analysis on every P1 and a post-incident report with action items to prevent recurrence.
Capacity & Staff Training
Regular knowledge transfer sessions and documentation to build your internal team's confidence and reduce dependence on external support over time.
A clear path from idea to live
You see progress at every stage, and nothing is built without your approval.
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1
Onboard
Document systems, access credentials, SLA requirements and escalation paths.
-
2
Monitor
Wire up uptime, performance and error monitoring across all covered systems.
-
3
Detect
Automated alerting flags anomalies before they become outages.
-
4
Respond
On-call team triages, investigates and resolves within SLA targets.
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5
Maintain
Scheduled patches, backups, database tuning and dependency updates.
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6
Report
Monthly SLA compliance, incident summary and capacity reports delivered.
What changes for your business
The practical difference you can expect once the work is done.
Fewer surprises
Round-the-clock monitoring flags problems early, often before your users notice, and uptime is reported every month.
Faster incident resolution
Engineers who already know your systems diagnose and fix problems faster than someone starting from scratch.
Predictable monthly cost
Fixed-fee support contracts replace unpredictable emergency call-out costs with a known monthly investment.
Confident internal teams
Regular training and knowledge transfer means your staff become more capable — not more dependent — over time.
Audit & compliance evidence
Detailed incident logs, resolution notes and SLA reports give auditors and management the evidence they need.
Protected continuity
Documented runbooks, tested backups and recovery procedures mean a major incident doesn't become a business disaster.
Common questions
Something else on your mind? Ask us directly and you will get a straight answer.
Do you support systems you did not build?
Yes. We start with a review of the system, document how it works and fix anything urgent, then look after it like our own.
How quickly do you respond?
Response times are agreed in writing for each priority level. Critical issues are handled first, and higher plans include emergency cover.
Is support billed hourly?
Most clients choose a fixed monthly plan, which makes costs predictable. One-off fixes can also be quoted separately.
Ready to get started?
Tell us what you need and we will send a written scope and a fixed price, usually within 24 hours.
Start for just $20 advance — or book a free meeting
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View all →Have a project in mind?
Every engagement is scoped precisely to your needs. Tell us what you're trying to achieve and we'll respond with a detailed, fixed-price quote — usually within 24 hours.