Refund & Cancellation Policy

1. Domain Names (Strictly Non-Refundable)

• Policy: Domain names registered through Shawon Web are permanently non-refundable.
• Reasoning: When you purchase a domain, the fee is immediately paid to the global registry (ICANN/Cloudflare) and cannot be reversed.
• Typos: If you misspell a domain name during registration (e.g., buying exampl.com instead of example.com), we cannot refund the money or change the name. You will need to purchase the correct name separately.

2. SaaS Products (Subscriptions)

For our software products (POS, CRM, E-Commerce Platforms):

• 7-Day Money-Back Guarantee: We offer a full refund for new monthly or yearly subscriptions if requested within 7 days of the initial purchase date.
• Condition: To qualify, you must explain the reason for the refund (e.g., technical incompatibility).
• Renewals: We do not offer refunds for automatic renewals. You are responsible for cancelling your subscription via your Dashboard before the renewal date.
• Free Trials: Users on a Free Trial will not be charged if they cancel before the trial period ends.

3. Custom Development & Vibe Coding Services

For agency services (Custom Websites, Apps, Design):

• Upfront/Booking Fees: The initial deposit (usually 50%) is used to book our team's time and resources. This deposit is non-refundable once the project has officially started (kick-off meeting held or resources allocated).
• Milestone Payments: Refunds are not issued for completed milestones that have been reviewed and approved by the client.
• Cancellation by Client: If you cancel a project mid-development, you are liable to pay for all work completed up to the cancellation date.
• Cancellation by Shawon Web: If we are unable to complete your project due to our own internal issues, you are entitled to a full refund of the amount paid for the uncompleted work.

4. Third-Party Licenses & Add-ons

If your project requires the purchase of third-party assets (e.g., Premium WordPress Themes, Paid Plugins, Stock Photos, or API credits), these costs are non-refundable as they are paid to external vendors.

5. How to Request a Refund

To request a refund, please contact us with your Order ID and the reason for the request:

• Email: [email protected]
• Ticket: Open a "Billing Support" ticket in your Client Dashboard.

We will review your request and notify you of the approval or rejection within 3-5 business days.

6. Chargebacks and Disputes

We encourage you to contact us directly to resolve any billing issues. If you initiate a chargeback or dispute with your bank or credit card provider without contacting us first:

• Your account and all associated services (including websites and domains) will be immediately suspended.
• You may be permanently banned from using Shawon Web services in the future.